Taking Down Samsung’s No Union Policy: The Samsung Electronics Service Union

Taking Down Samsung’s No Union Policy:
The Samsung Electronics Service Union

Bookmark and Share
samsung workers 2014

Samsung Electronics Service Union workers occupied the street in front of Samsung Electronics Headquarters for 40 days starting May 19th until June 2014

An Interview with Sunyoung Kim by Dae-Han Song

The International Strategy Center’s Policy and Research Coordinator Dae-Han Song and Communications Coordinator Hwang Jeong Eun met with Sunyoung Kim, the chair of the Samsung Electronics Service Union for the Yeongdeungpo District in Seoul, of the Korean Metal Workers’ Union in July 2014. They talked about the trailblazing struggle of the electronics services workers to organize the first union recognized by Samsung on June 28, 2013.

Dae-Han Song: Can you give us a brief background to the Samsung Electronics Service Union?

Sunyoung Kim: We started the union because of the harsh working conditions. Sometimes, we might work twelve to thirteen hours a day, and still not make the minimum wage. You might come to work on Saturday or Sunday from 8:00 to 6:00 PM and come out on the minus. Why? Because you didn’t get paid, but you still had to pay for lunch and gas. You even had to pay for your own training from Samsung. In addition, our work is dangerous, whether it is installing air-conditioning, or climbing a wall, or working with live electricity. Despite these dangers, the company doesn’t provide any safety equipment. We have to wear neckties even when working with moving parts. They force us to wear dress shoes even when working on a roof in the rain, just for the sake of maintaining a clean and professional image.

Dae-Han Song: How can a person work 12 to 13 hours a day and not even get paid the minimum wage?

Sunyoung Kim: It’s a system based on commission. There is no base pay. You are basically a freelancer. You come in to work, and if there is work you work if there is not then you just stay in the office. However, while a real freelancer can decide whether or not to show up to the office, we have a specified clock in and clock out time. When there is work, we just keep working. In the summer, there’s a lot of work: air conditioning, refrigerators. So, we just keep on working until everything is done. Not only is working such long hours exhausting, it is also exhausting doing so in the summer heat. Sometimes you don’t get home until 12:00 AM and can’t even rest on the weekends. That’s when we make our money that carry us through the fall, winter, spring when there is little work. In these off seasons we might sometimes just get one or two calls in a day and since we get paid by commission, if we don’t work, we don’t get paid.

You have to at least pull off five or six jobs a day to make 1.5 million won (about $1,500) a month. And that doesn’t include gas, your tools, your training which you have to pay out of pocket. I’ve worked at Samsung Electronics Service for about 15 years. So, in some ways, I am part of the upper echelons of the workers. I made 50 to 60 million won a year on average. So, the pay was enough. I worked hard and worked until late. I also accumulated a lot of know-how and developed relationships with customers. But, I was part of the minority, maybe I fell within the 15 percent of highly skilled and experienced workers. The rest, they are not in the middle, they are all at the bottom. There is no middle in this system. There are those that make a lot and those that don’t make enough. Those on the lower levels make about 20 million a year. That’s why the conditions are so poor.

The commission system pits us against each other. If I finish my work just a little faster [than a co-worker], then I can finish two instead of one. The majority of workers don’t have enough steady work. I can parcel out one or two of my assignments to others, but there’s not much else one can do to help them. The company is unwilling to take responsibility for these workers.

Dae-Han Song:When you are organizing a union, you have to build worker solidarity, but the system itself creates competition among the workers. Did that make it difficult to organize?

Sunyoung Kim: If we look at our system, we can see that it breeds selfishness. In the Yeongdeungpo branch, we originally organized 80 workers. But, it collapsed and only 24 members remain. The owner of the service branch planted the seeds of doubt: “Do you really think you can beat Samsung?” “Just do your work properly.” “I’ll give you more work if you quit the union.” “I’ll give you less work if you don’t.” So, 70% of the union members dropped out.

When electronics service worker Choi Jong Beom killed himself, it had a huge impact on us. Before, we were just a Kakaotalk (a smartphone messaging application) union, but after his death those of us that remained began to meet in Seoul. So, while there weren’t many of us left, our union grew stronger. While we might be a fraction of what we were in the beginning, we are stronger now than before.

Dae-Han Song: What are your demands?

Sunyoung Kim: At first we were demanding that we be made into Samsung regular workers. Samsung was directing us, training us, so it just made sense that we would be working directly under them. Now our demands are improved working conditions. Being an engineer, fixing things with my hands, was my childhood dream. But, the company only cares about using us to make money. We want Samsung to appreciate and nurture our skills. That means paying us decently. We are asking for a basic wage in addition to the commission.

Ultimately, we want to move towards a fixed monthly wage. Workers get stressed not knowing how much they will make in a particular month. Also, we want people’s skill and experience to be acknowledged. Right now, there is no difference given between a one year or a twenty year worker. They are treated as the same. After the collective bargaining, about 50% of our problems have been solved.

Dae-Han Song: Where is the struggle right now?

Sunyoung Kim: When we went back to our service centers after concluding an agreement, the owners of the service centers said they will not recognize the union. They refuse to honor it. Under the agreement, if workers bring their receipts for gas, cell phone usage, for their meals, the owner needs to reimburse them. The owners refuse to recognize this and just say, “We paid for it already. I’m going to keep paying you as I did before.” So, we are struggling against the branch owners. But ultimately, this isn’t about the branch owners, it’s about Samsung who is directing them.

Dae-Han Song: What’s next?

Sunyoung Kim: So right now we have about 1,600 Samsung Electronics Service union members. Previously we had about 6,000. Many left because they were are afraid of what the company would do to them. So our focus will be to organize them. It hasn’t yet sunk in, but people around us tell us we should be proud that we, subcontracted workers, broke Samsung’s 76 year union-free history. I think it is these people that stood in solidarity with us that played a huge part in our victory. Many of them are more experienced union organizers, and we are a new union, so these seniors give us guidance on where we should go, how we should organize workers and the non-unionized centers. On August, we are going to organize the non-unionized centers.

Dae-Han Song: Have things improved?

Sunyoung Kim: So according to the collective bargain agreement, the company needs to follow the labor laws. That means that if we work over 40 hours a week, we should get overtime. We are supposed to get paid holidays. And as I mentioned before, the company should refund 100% of the costs of gas, parking, equipment, cell phone, and leased cars. We also won a basic 1.2 million won a month wage. But, the best thing is that the owner can’t unilaterally change work policy: he has to negotiate with the union. They can’t just take us for granted. I mean all this should just be the given.

Dae-Han Song: So what’s still missing?

Sunyoung Kim: The first thing is that we don’t yet have a 100% fixed wage. The second one is that the collective bargaining agreement contains vague and difficult to understand wording. We are an inexperienced union and because we rushed the negotiations, there is a lot in the contract that is vague and up for interpretation. That’s what we were struggling for in the 40 day occupation at Seocho and what we are fighting for at the branch level now: a more clear collective bargaining agreement.

Dae-Han Song: How can people in Korea or abroad help?

Sunyoung Kim: I learned that there are 10 million irregular workers in Korea. Samsung and LG are world class corporations, but in their pursuit of profit they outsource and sub-contract. This wouldn’t be a problem if they paid decent wages and created a stable system. But that’s not the reality. Companies like Samsung are shiny and nice on the outside, but the inside is different. When I tell people about the working conditions that I face, they ask me, “Are you telling me that there are still companies like that?” I want to tell the world about the conditions we face working in these corporations so that we can stop them and guard our rights. I want to be a dignified worker that can proudly wear the company logo on my shirt.

Now because of our struggle, those that install internet for SK, or LG U+ are also awakening to the injustice of their situation. They are realizing how similar and unjust their working conditions are, which do not guarantee a basic wage. I want to let those in Korea and abroad know our conditions so that we can improve them.

 

Dae-Han Song is the coordinator of the International Strategy Center’s Policy and Research department, and a Korea Policy Institute contributor. 

Bookmark and Share